WaterFocus Support / WaterFocus 技术支持
English
Contact support
Email oneleafdev@qq.com for WaterFocus support, bug reports, privacy questions, or feature feedback. Include your device model, operating system version, WaterFocus version and build number, and a short description of what you expected and what happened. Screenshots or recordings are helpful when they do not contain private focus content.
Never send passwords, complete payment credentials, or a full App Store receipt unless support specifically requests it through a secure process.
Purchases and subscriptions
- Restore: Open WaterFocus Settings, choose WaterFocus Pro, then select Restore Purchases using the Apple Account that made the purchase.
- Manage or cancel: Open iOS or macOS system settings, select your Apple Account, then select Subscriptions.
- Missing entitlement: Confirm the Apple Account and network connection, reopen the Pro screen, and try Restore Purchases. If the issue remains, email the product name and approximate purchase date.
Timers, notifications, and Live Activities
If a completion reminder or Live Activity does not appear, confirm that notifications and Live Activities are allowed for WaterFocus, check Focus or Do Not Disturb settings, and reopen WaterFocus after changing permissions. Live Activities and Dynamic Island are available only on supported iPhone models and operating-system versions.
WaterFocus restores active timers from local persisted state. If a timer appears inconsistent after a crash or restart, reopen the app before starting another session and contact support if it does not reconcile automatically.
Local data
Focus records and route artwork are stored locally. Before deleting WaterFocus or clearing app data, note that local content may not be recoverable unless it is included in an operating-system backup. Review the WaterFocus Privacy Policy for details.
WaterFocus is licensed under the Apple Standard EULA.
简体中文
联系支持
如需 WaterFocus 技术支持、提交错误报告、咨询隐私问题或提供功能建议，请发送邮件至 oneleafdev@qq.com。请尽量提供设备型号、操作系统版本、WaterFocus 版本与构建号，以及预期结果和实际现象。不包含私密专注内容的截图或录屏也有助于定位问题。
请勿发送密码、完整支付凭据或完整 App Store 凭证；除非支持人员通过安全流程明确要求。
购买与订阅
- 恢复购买： 打开 WaterFocus 设置，进入 WaterFocus Pro，然后使用最初购买时的 Apple 账号点击“恢复购买”。
- 管理或取消： 打开 iOS 或 macOS 系统设置，进入 Apple 账号并选择“订阅”。
- 权益未生效： 确认 Apple 账号与网络连接，重新打开 Pro 页面并恢复购买。如果仍未解决，请邮件提供商品名称和大致购买日期。
计时、通知与实时活动
如果结束提醒或实时活动没有出现，请确认系统已允许 WaterFocus 通知与实时活动，检查专注模式或勿扰设置，并在修改权限后重新打开 WaterFocus。实时活动和灵动岛仅适用于受支持的 iPhone 型号及系统版本。
WaterFocus 会从本地持久化状态恢复活动计时。如果崩溃或重启后计时状态不一致，请先重新打开应用，再开始新的专注；若没有自动恢复，请联系支持。
本地数据
专注记录和路线作品保存在本地。删除 WaterFocus 或清除应用数据前请注意：除非相关内容已包含在操作系统备份中，否则本地数据可能无法恢复。详情请查看 WaterFocus 隐私政策。
WaterFocus 适用 Apple 标准最终用户许可协议。