HabitBox Support
English
Contact support
Email oneleafdev@qq.com for HabitBox support, bug reports, privacy questions, or feature feedback.
Please include the following when reporting a problem:
- Device model and operating system version
- HabitBox version and build number shown in the app
- A short description of what you expected and what happened
- A screenshot or screen recording, if it does not contain sensitive habit information
Never send passwords, full payment card numbers, or private habit content that is not needed to understand the issue.
Purchases and subscriptions
Restore a purchase: Open the HabitBox Pro purchase screen and select Restore Purchases. Use the same App Store or Google Play account that made the original purchase.
Manage or cancel an iOS subscription: Open the iOS Settings app, select your Apple Account, then select Subscriptions. Subscription billing and refunds are handled under Apple's policies.
Purchase still missing: Confirm that the store account is correct, reconnect to the internet, and try Restore Purchases again. If the entitlement still does not appear, contact support with the product name and approximate purchase date. Do not send a full purchase receipt unless support specifically requests it through a secure process.
Reminders and notifications
If a reminder does not appear:
- Confirm that notifications are allowed for HabitBox in system settings.
- Confirm that the habit reminder is enabled and has a future time.
- Check Focus, Do Not Disturb, battery, and background restrictions on the device.
- Restart HabitBox after changing system permissions.
Delivery timing can be affected by operating system scheduling and device settings.
Data and privacy
Habit records are stored locally on your device by default. Review the HabitBox Privacy Policy for details.
The iOS app is licensed under the Apple Standard EULA.
General use of HabitBox is also covered by the HabitBox User Agreement.
简体中文
联系支持
如需 HabitBox 技术支持、提交错误报告、咨询隐私问题或提供功能建议，请发送邮件至 oneleafdev@qq.com。
报告问题时，请尽量提供：
- 设备型号和操作系统版本
- 应用中显示的 HabitBox 版本号和构建号
- 你的预期结果及实际发生的情况
- 不包含敏感习惯内容的截图或录屏
请勿发送密码、完整银行卡号，或与问题无关的私密习惯内容。
购买与订阅
恢复购买： 打开 HabitBox Pro 购买页面，点击“恢复购买”。请使用最初完成购买的同一 App Store 或 Google Play 账号。
管理或取消 iOS 订阅： 打开 iOS“设置”，进入你的 Apple 账号，然后选择“订阅”。订阅扣费和退款依据 Apple 的相关政策处理。
购买权益仍未出现： 确认应用商店账号正确并重新连接网络，然后再次尝试恢复购买。如果权益仍未出现，请联系支持并提供商品名称和大致购买日期。除非支持人员通过安全流程明确要求，否则不要发送完整购买凭证。
提醒与通知
如果提醒没有出现：
- 在系统设置中确认已允许 HabitBox 发送通知。
- 确认习惯提醒已启用，并设置了未来的提醒时间。
- 检查设备的专注模式、勿扰模式、电池和后台运行限制。
- 修改系统权限后重新启动 HabitBox。
提醒送达时间可能受到操作系统调度和设备设置的影响。
数据与隐私
习惯记录默认保存在你的设备本地。详细说明请查看 HabitBox 隐私政策。
iOS 应用适用 Apple 标准最终用户许可协议。
使用 HabitBox 的一般规则另见 HabitBox 用户协议。